The kindness of an old lady for a stranger in a bookstore turned Christine Turel’s shift as a cashier into the best day at work she’s ever had.
At the University Book Store in Mill Creek, Seattle, Christine was helping a line of customers when a lovable older woman came up to buy some art supplies and chocolate.
“I work in a decent sized, local, indie bookstore,” Christine explained. “It’s a great job 99% of the time and a lot of our customers are pretty neat people. Any who, middle of the day this little old lady comes up. She’s lovably kooky.”
“She effuses how much she loves the store and how she wishes she could spend more time in it but her husband is waiting in the car ‘OH! I BETTER BUY HIM SOME CHOCOLATE!’ She piles a bunch of art supplies on the counter and then stops and tells me how my bangs are beautiful and remind her of the ocean (‘Wooooosh’ she says, making a wave gesture with her hand.)”
Christine enjoyed chatting with the nice old lady. Then during their conversation, the lady turned around to speak to a young man in line behind her who she had seen gathering textbooks in the store.
“Ok. I think to myself. Awesomely happy, weird little old ladies are my favorite kind of customer. They’re thrilled about everything and they’re comfortably bananas. I can have a good time with this one. So we chat and it’s nice,” Christine said.
“Then this kid, who’s been up my counter a few times to gather his school textbooks, comes up in line behind her (we’re connected to a major university in the city so we have a lot of harried students pass through). She turns around to him and, out of nowhere, demands that he put his textbooks on the counter. He’s confused but she explains that she’s going to buy his textbooks.”
The kind old woman told the young man that she was going to buy all $400 worth of his school textbooks for him, and after hearing this he did not know how to respond or what to do.
“He goes sheetrock white. He refuses and adamantly insists that she can’t do that. It’s like, $400 worth of textbooks. She, this tiny old woman, boldly takes them out of his hands, throws them on the counter and turns to me with an intense stare and tells me to put them on her bill. The kid at this point is practically in tears. He’s confused and shocked and grateful. Then she turns to him and says ‘you need chocolate.’ She starts grabbing handfuls of chocolates and putting them in her pile.”
“He keeps asking her ‘why are you doing this?’ She responds ‘Do you like Harry Potter?’ and throws a copy of the new Cursed Child on the pile too.”
Christine processed the kind woman’s payment for the student’s textbooks, and then the woman shared some heartfelt, genuine advice with them both.
“Finally she’s done and I ring her up for a crazy amount of money. She pays and asks me to please give the kid a few bags for his stuff. While I’m bagging up her merchandise the kid hugs her. We’re both telling her how amazing she is and what an awesome thing she’s done. She turns to both of us and says probably one of the most profound, unscripted things I’ve ever heard someone say: ”
She emphasized the importance of kindness.
“ ‘It’s important to be kind. You can’t know all the times that you’ve hurt people in tiny, significant ways. It’s easy to be cruel without meaning to be. There’s nothing you can do about that. But you can choose to be kind. Be kind.’ ”
The young man, holding back tears, thanks the older woman, and after he leaves she shares a heart-breaking truth about her son with Christine.
“The kid thanks her again and leaves. I tell her again how awesome she is. She’s staring out the door after him and says to me: ‘My son is a homeless meth addict. I don’t know what I did. I see that boy and I see the man my son could have been if someone had chosen to be kind to him at just the right time.’”
“I’ve bagged up all her stuff and at this point am super awkward and feel like I should say something but I don’t know what. Then she turns to me and says: ‘I wish I could have bangs like that but my darn hair is just too curly.’ And leaves. And that is the story of the best customer I’ve ever had. Be kind to somebody today.”
The kindness shown by the older woman was random yet deeply meaningful, and it was so deeply appreciated by the young man, and by Christine. It was a beautiful experience that the two of them will never forget.
“The wound is the place where the light enters you.”
You are Loved.
Please share kindness with others: when we share stories and examples of compassion and kindness, we inspire and encourage others to be kind and compassionate in their daily lives, making the world a better place for everyone.